Terms of service
Last version came about on April 30, 2018.
General Terms and Conditions of Florismoo.nl, located at Ameland 17, 1967EB, in Heemskerk, registered with the Chamber of Commerce in Alkmaar under number 61914177.
Definitions
In these General Terms and Conditions, the following terms are used with the following meaning, unless explicitly stated otherwise.
Terms and Conditions: The general terms and conditions as stated below.
Florismoo.nl: Florismoo.nl, registered with the Chamber of Commerce in Alkmaar under number 61914177
Company: A Counterparty acting in the exercise of a business or profession.
Consumer: A Counterparty not acting in the exercise of a business or profession.
Buy remotely: The agreement between the other party and Florismoo.nl, whereby in the context of a system for distance selling organized by Florismoo.nl, only one or more techniques for distance communication are used until the conclusion of the agreement, such as a website, telephone or other means of communication.
Agreement: Any agreement concluded between Florismoo.nl and the other party.
Product: All matters that are the subject of the agreement concluded between the Other Party and Florismoo.nl.
Voucher: A voucher that meets the security features, of which the other party obtains the product without payment or at a discount upon return.
Counterparty: The person who has accepted these general terms and conditions and has purchased the product. Both consumers and businesses fall under the Other Party.
Scope
These General Terms and Conditions apply to every offer and Agreement concluded between Florismoo.nl and the Other Party, unless the parties have explicitly deviated from these General Terms and Conditions in writing.
These General Terms and Conditions also apply to agreements with Florismoo.nl, for the implementation in which third parties must be involved.
The applicability of any purchase or other General Terms and Conditions of the Other Party is explicitly rejected.
If it appears that one or more provisions in these General Terms and Conditions are invalid or voidable, the General Terms and Conditions will remain in force for everything else.
In the event of this situation, Florismoo.nl and the Other Party will enter into consultation with the aim of agreeing new provisions to replace the invalid or nullified provisions.
Deviations from the Agreement and General Terms and Conditions are only valid if they have been expressly agreed in writing with Florismoo.nl.
If Florismoo.nl does not always require strict compliance with these terms and conditions, this does not mean that the provisions thereof do not apply, or that Florismoo.nl would lose the right to strict compliance with the provisions of these terms and conditions in other cases. to desire.
Offers
Offers are (preferably) made in writing and / or electronically, unless urgent circumstances make this impossible.
All offers from Florismoo.nl are without obligation, unless a term for acceptance has been set in the offer.
If a term for acceptance has been set in the offer, the offer will lapse when this term has expired.
Florismoo.nl cannot be held to its offers if the Other Party should have understood, in terms of reasonableness and fairness and generally accepted views, that the offer or any part thereof contains an obvious mistake or clerical error.
If the acceptance, whether or not on minor points, deviates from the offer included in the offer, Florismoo.nl is not bound by it.
In that case the Agreement will not be concluded in accordance with this deviating acceptance, unless Florismoo.nl indicates otherwise.
A composite quotation does not oblige Florismoo.nl to deliver part of the items included in the offer for a corresponding part of the stated price.
Offers do not automatically apply to future orders or backorders.
Formation of agreement
The Agreement is concluded through timely acceptance by the Other Party of the offer from Florismoo.nl.
Duration agreement
The Agreement is entered into for an indefinite period of time, unless the nature of the Agreement dictates otherwise or if the parties have explicitly agreed otherwise in writing.
Termination of the agreement
Florismoo.nl and the Other Party can terminate the agreement at any time by mutual consent.
Both Florismoo.nl and the Other Party can cancel the agreement at any time, subject to a notice period of one month.
Change of agreement
If during the execution of the Agreement it appears that it is necessary for a proper execution to amend or supplement the Agreement, Florismoo.nl will inform the Other Party of this as soon as possible.
The parties will then proceed to adjust the Agreement in good time and in mutual consultation.
If the parties agree that the Agreement will be amended or supplemented, the time of completion of the performance may be affected.
Florismoo.nl will inform the Other Party of this as soon as possible.
If the amendment or addition to the Agreement will have financial, quantitative and / or qualitative consequences, Florismoo.nl will inform the Counterparty in advance.
If a fixed price has been agreed, Florismoo.nl will indicate to what extent the change or supplement to the Agreement will affect the price.
Florismoo.nl will try, as far as possible, to provide a quotation in advance.
Florismoo.nl will not be able to charge additional costs if the change or addition is the result of circumstances that can be attributed to Florismoo.nl.
Changes to the originally concluded Agreement between the Other Party and Florismoo.nl are only valid from the moment that these changes have been accepted in writing by both parties by means of an additional or amended Agreement.
Implementation of the agreement
Florismoo.nl has the right to have the Agreement executed by third parties.
Florismoo.nl has the right to implement the Agreement in stages.
If the Agreement is performed in phases, Florismoo.nl has the right to invoice each executed part separately and to demand payment for it.
If the Agreement is performed in phases, Florismoo.nl has the right to suspend the implementation of those parts that belong to the next phase or phases until the Other Party has approved the results of the preceding phase in writing.
If and as long as this invoice is not paid by the Other Party, Florismoo.nl is not obliged to implement the next phase and has the right to suspend the Agreement.
The Other Party will provide Florismoo.nl with all information or instructions that are necessary for the performance of the Agreement or that the Other Party should reasonably understand to be necessary for the performance of the Agreement in a timely manner.
If the foregoing information and instructions are not provided or not provided on time, Florismoo.nl has the right to suspend the execution of the Agreement.
The extra costs incurred by the delay are for the account of the Other Party.
Prices
With regard to the Other Party in the capacity of Consumer, the prices are expressed in euros, including VAT and other government levies, unless indicated otherwise.
With regard to the Other Party in the capacity of Company, the prices are expressed in euros, excluding VAT and other government levies, unless stated otherwise.
The prices include travel, accommodation, packaging, delivery or shipping costs and administration costs, unless stated otherwise.
An additional surcharge will be charged for shipments abroad.
Florismoo.nl will provide the Other Party with a statement or provide information on the basis of which these costs can be calculated by the Other Party in good time prior to the conclusion of the Agreement.
Price change
If Florismoo.nl agrees on a fixed price with the Other Party when concluding the Agreement, Florismoo.nl is entitled to increase the price, even if the price was not originally given under reservation.
If Florismoo.nl intends to change the price, it will inform the Other Party of this as soon as possible.
If a price increase takes place within three months after the conclusion of the Agreement, the Other Party can dissolve the Agreement by means of a written statement, unless:
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- the price increase arises from a power or an obligation resting on Florismoo.nl under the law;
- Florismoo.nl is still willing to execute the Agreement on the basis of what was originally agreed;
- it is stipulated that the delivery will take place longer than three months after the purchase.
The Other Party is entitled to dissolve the Agreement if more than three months after the conclusion of the
Agreement the price will be increased, unless it is stipulated in the Agreement that the delivery will take place more than three months after the purchase.
Buy remotely
This provision only applies to the Other Party in its capacity as a consumer.
In the case of Remote Purchase, delivery must take place within thirty calendar days at the latest.
In the case of Distance Selling, Florismoo.nl has the right to oblige the Other Party to pay up to 50 percent of the price in advance.
In the event of a Distance Purchase, the Other Party has the right to revoke the Agreement within fourteen calendar days after receipt of the goods delivered by Florismoo.nl, without stating reasons.
In the event of a Distance Purchase, the Other Party has the right to revoke the Agreement after thirty calendar days if Florismoo.nl has not delivered the product within thirty calendar days, unless the parties have agreed on a different delivery period.
If Florismoo.nl has not complied with its obligation to provide information or has not provided information in the correct form, the Other Party has the right to dissolve the Agreement for three months after receipt of the goods delivered by Florismoo.nl, without stating reasons.
If Florismoo.nl still complies with the obligation to provide information in those three months, the period of fourteen calendar days will start to run the day after it has complied with that obligation.
The Other Party can revoke the Agreement via the standard withdrawal form placed by Florismoo.nl or in a manner chosen by the Other Party.
If the Other Party sends back the delivered goods, the Other Party must return the goods in proper packaging, with all accessories supplied and in their original condition.
The shipping costs of the return are at the risk and expense of the Other Party.
If the Other Party has made use of its right of withdrawal, the Other Party is obliged to return the goods within 14 calendar days because the Other Party has notified Florismoo.nl that it is withdrawing from the agreement.
If the Other Party has made use of its right of withdrawal, Florismoo.nl will refund the full amount paid, including the paid shipping costs, no later than fourteen calendar days after the dissolution of the Agreement.
If the goods are not available, Florismoo.nl will inform the Other Party as soon as possible and make a deposit
Florismoo.nl will refund the amount paid within fourteen calendar days at the latest.
If Florismoo.nl and the Other Party agree that a good of a similar quality and price may be delivered, the shipping costs for returning the goods will be borne by Florismoo.nl.
The foregoing only applies if the Other Party makes use of its right of dissolution during the reflection period.
The provisions of this article do not apply if the Agreement relates to:
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- products whose price is subject to fluctuations in the financial market over which Florismoo.nl has no influence and which occur within the withdrawal period;
- sealed products of which the Other Party has broken the seal;
- hygienic products of which the Other Party has broken the seal;
- products that can spoil or age quickly;
- products that are already delivered within the cooling-off period with the consent of the Other Party;
- products that cannot be returned due to their nature;
- products of a personal nature;
- products tailor-made.
Delivery
Delivery with regard to the Other Party in the capacity of Consumer takes place because the good is placed under the authority of the Other Party.
After delivery, the risk of the item transfers to the Other Party.
Delivery with regard to the Other Party in the capacity of Company takes place because the item is made available to the Other Party.
After delivery, the risk of the item transfers to the Other Party.
Delivery takes place at the location of Florismoo.nl or at the address specified by the Other Party, unless otherwise agreed.
The Other Party is obliged to take delivery of the purchased goods at the moment they are handed over to him, unless this entails serious objections or unreasonable costs.
If the Other Party refuses to accept the goods at the place of delivery or is negligent in providing information or instructions that are necessary for the delivery, the goods intended for delivery will be stored at the risk and expense of the Other Party, after Florismoo.nl has informed the Other Party of this.
The Other Party is obliged to take delivery of the purchased goods at the time when they are available to him or handed over to him.
If the Other Party refuses to accept the item at the place of delivery or is negligent in providing information or instructions that are necessary for the delivery, the items intended for delivery will be stored at the risk and expense of the Other Party.
In that case, the Other Party will owe all additional costs.
Delivery times
Delivery will take place within a period specified by Florismoo.nl.
Delivery will usually take place within 1 to 3 working days, if the Product is in stock.
If a term has been agreed or stated for the delivery of the item, this term is only indicative and can never be regarded as a deadline.
If Florismoo.nl needs information or instructions from the Other Party that are necessary for the delivery, the delivery time will commence after the Other Party has provided these to Florismoo.nl.
If the delivery term is exceeded, the Other Party must give Florismoo.nl a written notice of default, whereby Florismoo.nl will still be offered a reasonable term to deliver the item.
A notice of default is not required if delivery has become permanently impossible or it has otherwise become apparent that Florismoo.nl will not fulfill its obligations under the Agreement.
If Florismoo.nl does not deliver within this period, the Other Party has the right to dissolve the Agreement without judicial intervention and / or to demand compensation.
Transfer of risk for consumers
This provision only applies to the Other Party in the capacity of consumer.
The items that are the subject of the Agreement are at the expense and risk of Florismoo.nl until the moment the items are brought into power to the Other Party.
The risk of loss, damage or depreciation of items that are the subject of the Agreement will pass to the Other Party at the time when items are brought under the control of the Other Party in the capacity of Consumer or a third party to be designated by the Other Party.
Risk transfer companies
This provision only applies to the Other Party in its capacity as a company.
The goods that are the subject of the Agreement until the time the goods are made available to the Other Party at the expense and risk of Florismoo.nl.
The risk of loss, damage or depreciation of items that are the subject of the Agreement will pass to the Other Party at the time when the items are available to the Other Party or a third party to be designated by the Other Party.
Payment
Payment takes place by means of a transfer to a bank account designated by Florismoo.nl, unless otherwise agreed.
Transfer takes place through an online payment system.
Payment can be made in advance or afterwards.
Payment afterwards must be made within 14 days after the invoice date, in a manner to be indicated by Florismoo.nl and in the currency in which the invoice is made, unless otherwise agreed.
Florismoo.nl and the Other Party can agree that payment is made in installments.
If payment in installments has been agreed, the Other Party must pay according to the installments and percentages as determined in the Agreement.
The Other Party is not entitled to deduct any amount due from the counterclaim it has made.
Objections to the amount of the invoice do not suspend the payment obligation.
After the expiry of 14 days after the invoice date, the Other Party will be in default by operation of law without notice of default.
From the moment of default, the Other Party owes interest of 2% per month on the amount due, unless the statutory interest is higher.
In the event of bankruptcy, suspension of payment or receivership, the claims of Florismoo.nl and the obligations of the Other Party towards Florismoo.nl are immediately due and payable.
Collection costs
If the Other Party is in default or omission in the (timely) fulfillment of its obligations, all reasonable costs incurred in obtaining settlement out of court will be borne by the Other Party.
With regard to the extrajudicial (collection) costs, Florismoo.nl, insofar as the Other Party acts in its capacity as a Business, is in deviation from Article 6:96 paragraph 5 of the Dutch Civil Code and the Decree on compensation for extrajudicial collection costs. of 15% of the total outstanding principal with a minimum of € 90 for each invoice that has not been paid in whole or in part.
With regard to the extrajudicial (collection) costs, Florismoo.nl, insofar as the Other Party acts in its capacity as a Consumer, is entitled to the statutory maximum permitted compensation as determined in the Decree on compensation for extrajudicial (collection) costs.
Insofar as the Counterparty acts in the capacity of Consumer, Florismoo.nl is only entitled to compensation of the extrajudicial (collection) costs after Florismoo.nl has sent the Counterparty a reminder after the occurrence of the default to receive the outstanding invoice or invoices. 14 days to pay.
Any reasonable judicial and execution costs incurred will also be borne by the Other Party.
Voucher
A Voucher can only be outsourced at Florismoo.nl.
The Other Party must keep a Voucher carefully.
No compensation will be paid in case of theft or loss.
A Voucher is valid for a period of 1 year after issue.
Vouchers cannot be returned or exchanged for cash.
In case of remote purchase, vouchers can be returned within fourteen days.
After this period, vouchers cannot be returned or exchanged for cash.
Retention of title
All goods delivered by Florismoo.nl in the context of the Agreement remain the property of Florismoo.nl until the Other Party has properly complied with and has paid in full what it owes under the Agreement.
The amount owed also includes: the reimbursement of all costs and interest, including earlier and later deliveries and services provided, as well as claims for damages due to failure to perform.
As long as the ownership of the delivered goods has not passed to the Other Party, it may not resell, pledge or encumber in any other way that which falls under the retention of title, except within the normal course of his / her business.
Suspension
If the Other Party does not, not fully or not timely fulfill an obligation under the Agreement, Florismoo.nl has the right to suspend the fulfillment of the corresponding obligation.
In the event of partial or improper compliance, suspension is only permitted insofar as the shortcoming justifies this.
Florismoo.nl is furthermore entitled to suspend compliance with the obligations if:
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- after entering into the Agreement Florismoo.nl becomes aware of circumstances that give good reason to fear that the Other Party will not fulfill its obligations;
- the Other Party was requested to provide security for the fulfillment of its obligations under the Agreement when the Agreement was concluded and this security is not provided or is insufficient;
- circumstances arise of such a nature that fulfillment of the Agreement is impossible or that unaltered maintenance of the Agreement cannot reasonably be required of Florismoo.nl.
Florismoo.nl reserves the right to claim compensation.
Dissolution
If the Other Party does not, not fully, not timely or not properly fulfill an obligation under the Agreement, Florismoo.nl is authorized to dissolve the Agreement with immediate effect, unless the shortcoming does not justify the dissolution in view of its minor importance.
Florismoo.nl is furthermore authorized to dissolve the Agreement with immediate effect if:
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- after entering into the Agreement Florismoo.nl becomes aware of circumstances that give good reason to fear that the Other Party will not fulfill its obligations;
- the Other Party was requested to provide security for the fulfillment of its obligations under the Agreement when the Agreement was concluded and this security is not provided or is insufficient;
- due to the delay on the part of the Other Party, Florismoo.nl can no longer be expected to fulfill the Agreement under the originally agreed conditions;
- circumstances arise of such a nature that fulfillment of the agreement is impossible or that unaltered maintenance of the agreement cannot reasonably be required of Florismoo.nl;
- the Other Party is declared bankrupt, submits a request for a moratorium on payments, requests the application of debt rescheduling for natural persons, is confronted with an attachment of all or part of its property;
- the Other Party is placed under guardianship;
- the Other Party dies.
Dissolution takes place by means of written notice without judicial intervention.
If the Agreement is dissolved, the claims of Florismoo.nl on the Other Party are immediately due and payable.
If Florismoo.nl dissolves the agreement on the basis of the foregoing grounds, Florismoo.nl is not liable for any costs or compensation.
If the dissolution is attributable to the Other Party, the Other Party is liable for the damage suffered by Florismoo.nl.
Force of the majority
A shortcoming cannot be attributed to Florismoo.nl or the Other Party, as the shortcoming cannot be attributed to its fault, nor is it for its account by law, legal act or generally accepted beliefs.
In this case, the parties are also not obliged to fulfill the obligations arising from the Agreement.
In these General Terms and Conditions, force majeure is understood to mean, in addition to what is understood in that area in law and jurisprudence, all external causes, foreseen or unforeseen, on which Florismoo.nl cannot exert influence and as a result of which Florismoo.nl is unable to fulfill obligations.
Circumstances causing force majeure include: strike, lockout, fire, water damage, natural disasters or other external disasters, mobilization, war, traffic obstructions, blockades, import or export obstacles or other government measures, stagnation or delay in the supply of raw materials or machine parts , lack of labor, as well as any circumstances that impede normal course of business as a result of which the fulfillment of the Agreement by Florismoo.nl cannot reasonably be expected of the Other Party.
Florismoo.nl also has the right to invoke force majeure if the circumstance that prevents (further) performance of the Agreement occurs after Florismoo.nl should have fulfilled its obligation.
In case of force majeure, the parties are not obliged to continue the Agreement, nor are they obliged to pay any compensation.
During the period that the force majeure continues, both Florismoo.nl and the Other Party can fully or partially suspend the obligations under the Agreement.
If this period lasts longer than 2 months, both parties are entitled to dissolve the Agreement with immediate effect, by means of written notification, without judicial intervention, without the parties being able to claim any compensation.
If the force majeure situation is of a temporary nature, Florismoo.nl reserves the right to suspend the agreed performance for the duration of the force majeure situation.
In case of permanent force majeure, both parties are entitled to dissolve the Agreement extrajudicially.
If Florismoo.nl at the time of the commencement of force majeure has meanwhile partially fulfilled its obligations under the Agreement or will be able to fulfill them, and the part fulfilled or to be fulfilled respectively has independent value, Florismoo.nl is entitled to honor the already fulfilled respectively after to be invoiced separately.
The Other Party is obliged to pay this invoice as if it were a separate Agreement.
Guarantees
Florismoo.nl guarantees that the delivered goods comply with the agreement.
Florismoo.nl also guarantees that the goods delivered meet the usual requirements and standards that can reasonably be set for them and that the goods have those properties that, taking all circumstances into account, are necessary for normal use.
The warranty stated in these General Terms and Conditions applies to use within and outside the Netherlands.
The warranty applies, from the moment of delivery, for a period of 2.5 years, unless the nature of the delivery dictates otherwise or the parties have agreed otherwise.
After expiry of the warranty period, all costs for repair or replacement, including administration, shipping and call-out costs, will be charged to the Other Party.
If the delivered good has been produced by a third party, the guarantee provided by this third party applies, unless stated otherwise.
If the delivered Product does not comply with the warranty, Florismoo.nl will, after stating this, replace or repair the Product free of charge within a reasonable period of time after receipt.
When the warranty period has expired, all costs for repair or replacement, including administration, shipping and call-out costs, are for the account of the Other Party.
Any form of guarantee will lapse if a defect has arisen as a result of improper use or lack of care, or if it is a result of changes made by the Other Party or third parties to the delivered goods.
Nor does Florismoo.nl guarantee any damage that may arise as a result of these defects.
The guarantee also lapses if the defect has arisen due to or is the result of circumstances beyond Florismoo.nl's control.
These circumstances include weather conditions.
Research and advertising
The Other Party is obliged to inspect the delivered goods at the time of delivery, but in any case within 7 days after delivery.
In doing so, the Other Party should investigate whether the quality and quantity of the delivered items correspond to what has been agreed, or at least meet the requirements that apply to them in normal trade.
Visible defects and shortages must be reported in writing to Florismoo.nl within 3 days after delivery of the Product.
The defective Product must be returned together with proof of purchase, unless this is impossible or unreasonably onerous.
Non-visible defects and shortages must be reported to Florismoo.nl within 3 days of their discovery.
The defective Product must be returned together with proof of purchase, unless this is impossible or unreasonably onerous.
For the Other Party in the capacity of Consumer a period of two months always applies when discovering visible and non-visible defects, as referred to in Article 7:23 of the Dutch Civil Code.
The right to (partial) refund of the price, repair or replacement of the Product or compensation lapses if defects are not reported within the specified period, unless a longer period ensues from the nature of the Product or from circumstances of the case.
The payment obligation will not be suspended if the Other Party notifies Florismoo.nl of the defective item within the set term.
If a complaint is made in time, the Other Party remains obliged to accept and pay for the purchased goods, unless they have no independent value.
Liability
Florismoo.nl is only liable for direct damage caused by deliberate recklessness or intent on the part of Florismoo.nl.
Direct damage should only be understood to mean:
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- material damage to the property of the Other Party;
- reasonable costs incurred by the Other Party to determine the liability and (the extent of the direct) damage;
- reasonable costs that the Counterparty has reasonably incurred, and could and could reasonably incur, to prevent or limit the damage, insofar as the Counterparty demonstrates that these costs have resulted in a limitation of the direct damage;
- reasonable costs that the Other Party has reasonably incurred to obtain payment out of court, as referred to in Article 6:96 paragraph 2, sub c of the Dutch Civil Code.
Florismoo.nl is never liable for indirect damage, including in any case consequential damage, lost profit, missed savings, business interruption or immaterial damage of the Other Party. In the case of consumer purchases, this limitation does not go beyond what is permitted under article 7:24 paragraph 2 of the Dutch Civil Code.
Florismoo.nl is not liable for damage, of whatever nature, because Florismoo.nl relied on incorrect and / or incomplete information provided by the Other Party, unless this inaccuracy or incompleteness should have been known to Florismoo.nl.
The limitations of liability included in this article do not apply if the damage is due to intent or gross negligence on the part of Florismoo.nl or its managerial subordinates.
Florismoo.nl is not liable for mutilation, destruction, theft or loss of data or documents.
If Florismoo.nl should be liable for any damage, then the liability of Florismoo.nl is limited to the amount to a maximum of twice the amount stated in the invoice or to the amount to which the insurance affiliated by Florismoo.nl is entitled, increased. with the own risk that Florismoo.nl bears in accordance with the insurance.
The Other Party must report the damage for which Florismoo.nl can be held liable as soon as possible, but in any case within 10 days after the damage has occurred to Florismoo.nl, all this under penalty of forfeiture of any right damage.
Any liability claim against Florismoo.nl will lapse within one year after the Other Party has become aware of the harmful event or could reasonably have been aware of it.
Disclaimer
The Other Party indemnifies Florismoo.nl against any claims from third parties who suffer damage in connection with the performance of the Agreement and which can be attributed to the Other Party.
If Florismoo.nl should be held liable by third parties, the Other Party is obliged to assist Florismoo.nl both in and out of court.
All costs and damage on the part of Florismoo.nl and third parties are further for the account and risk of the Other Party.
Limitation period
Contrary to the statutory limitation periods, a limitation period of one year applies to all claims against Florismoo.nl and the third parties (possibly) engaged by Florismoo.nl.
The foregoing does not apply to claims that are based on the failure of the delivered item to comply with the Agreement.
In this case, the claims will lapse two years after the Other Party has informed Florismoo.nl about the defect of the delivered good.
Intellectual ownership
Florismoo.nl reserves the rights and powers that accrue to it on the basis of the Copyright Act and other intellectual laws and regulations.
Florismoo.nl reserves the right to use any knowledge gained through the execution of the work for other purposes, insofar as no confidential information is disclosed to third parties.
Privacy and cookies
The data and information that the Other Party provides to Florismoo.nl will be kept by Florismoo.nl carefully and confidentially.
Florismoo.nl acts in accordance with the GDPR, which is effective from 25 May 2018.
Florismoo.nl will keep a register of processing activities on the basis of the GDPR.
The Other Party has the right of inspection, the right to correction and the right to delete the personal data transferred.
When visiting the website, Florismoo.nl can collect information from the Other Party about the use of the website by means of cookies.
The information that Florismoo.nl collects through cookies can be used for functional and analytical purposes.
Florismoo.nl may only and only use the Other Party's personal data in the context of the performance of its delivery obligation or the handling of a complaint.
Florismoo.nl is not permitted to lend, rent, sell or disclose the personal data of the Other Party in any way.
Florismoo.nl may only and only use the personal data of the Other Party for necessary specific purposes.
Florismoo.nl will not keep the personal data longer than necessary.
The Other Party is entitled to file a complaint with the Dutch Data Protection Authority regarding his / her personal data.
The Dutch Data Protection Authority is obliged to handle this complaint.
The Other Party agrees that Florismoo.nl will approach the Other Party for statistical research or customer satisfaction research.
If the Other Party does not wish to be approached for an investigation, the Other Party can make this known.
Newsletter
The Counterparty can register for the newsletter.
The newsletter keeps the Other Party informed of the latest news and the most recent developments.
The Counterparty receives the newsletter by e-mail.
The Other Party can unsubscribe from the newsletter at any time in writing or via the hyperlink.
The Other Party will then no longer receive messages.
Complaints procedure
If the Other Party has a complaint about the Product, the Other Party can submit a complaint by email to Florismoo.nl.
The Other Party must submit a complaint to Florismoo.nl within two months of the moment when the Other Party became aware of the existence of the complaint.
Florismoo.nl treats all complaints confidentially.
Florismoo.nl will strive to handle the complaint within 14 working days.
Changes to general terms and conditions
Florismoo.nl has the right to change these general terms and conditions unilaterally.
Changes will also apply to agreements already concluded.
Florismoo.nl will inform the Other Party of the changes by e-mail.
The changes to the general terms and conditions will come into effect 30 days after the Other Party has been informed of the changes.
If the Other Party does not agree with the announced changes, the Other Party has the right to dissolve the agreement.
Governing Law and Disputes
Only Dutch law applies to all legal relationships to which Florismoo.nl is a party.
This also applies if an obligation is wholly or partially performed abroad or if the Other Party is domiciled abroad.
The applicability of the Vienna Sales Convention is excluded.
Takes place
These General Terms and Conditions have been filed with the Chamber of Commerce in Alkmaar under number 61914177.
